We design and support networks that just work: fast Wi-Fi, secure remote access, and clear documentation so nothing depends on tribal knowledge.
The network nobody has looked at
Most business networks were set up correctly, once, by somebody who is no longer there. Since then a switch has been added, an access point has been moved, a device has been plugged into a spare port, and a rule has been opened on the firewall for a supplier who no longer exists.
None of that is anybody’s fault. It is simply what happens to infrastructure that works well enough that nobody has a reason to open it up. The result is an environment where the documentation, if it exists, describes a network that has not existed for three years.
We start by establishing what is actually there. That alone frequently turns up the answer to a problem people have been living with for a long time.
Wi-Fi, done by survey rather than by guess
Wi-Fi complaints are one of the most common reasons we get called, and the cause is rarely the equipment brand.
It is usually placement. Access points get installed where the cabling already was, which is often a comms cupboard at one end of the building, and the coverage map that results has very little to do with where people sit. Add a plasterboard wall with a foil backing, a neighbouring business on the same channel, and twice as many devices as the design assumed, and you get a network that tests fine standing next to the access point and fails at the far desk.
A survey establishes coverage as it actually is, and the fix is often fewer changes than expected.
Segmentation, because flat networks are how incidents spread
The single most valuable structural change we make to most small business networks is dividing them up.
On a flat network, every device can reach every other device. A compromised laptop can therefore reach the file server, the backup target, the point of sale terminal, and the smart TV in the boardroom that has not had a firmware update since it was installed. That is how a single click becomes a business-wide event.
Segmenting means the guest Wi-Fi cannot reach anything internal, the cameras and building devices sit on their own network, and the systems that matter are reachable only by the people and devices that need them. It is not expensive on equipment you already own, and it changes the worst-case outcome considerably.
Documented, so it survives you
Every engagement ends with diagrams, an addressing plan, a description of the segmentation and why it is drawn where it is, and credentials handed over into your password manager rather than kept in ours.
The test we apply is whether a competent person who has never seen your site could pick this up and work on it. If the answer is no, the job is not finished.